Infrastructure Engineer (Ref 26517)

Responsibilities

• Responsible for daily infrastructure operations, incident management, server administration, system maintenance, and ensuring compliance with banking security and operational standards.

• Perform daily infrastructure operations and BAU support. 

• Monitor systems, investigate alerts, and resolve incidents within SLA.

• Support server build, configuration, deployment, and maintenance activities. 

• Execute system patching, upgrades, and approved change requests. 

• Perform on-site and remote support for OS / middleware / network troubleshooting

• Assist in incident investigation and Root Cause Analysis (RCA). 

• Maintain operational documents, SOPs, and runbooks. 

• Ensure compliance with bank security policies, audit requirements, and regulatory standards. 

• Coordinate with client, vendor, and internal support teams for issue resolution and service delivery.

• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor’s degree in information technology/information systems/computer science or its equivalent 

• 4–7 years of experience in Infrastructure Support, System Administration, or System Engineering with relevant skill set. 

• Good understanding of Incident, Change, and Problem Management processes.

• Ability to work effectively in a high-availability, mission-critical production environment.

• Experience in software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area.

• Knowledge in OS clustering setup / troubleshooting & knowledge in SAN Network

• Technical requirements: 

o OS: Windows Server and Linux (RHEL)

o Virtualization: VMware (ESXi / Virtual environments)

o Database (preferred): Microsoft SQL Server

o Middleware : IBM MQ, Connect:Direct, BizTalk

o Familiarity with: 

OS/Database hardening (security baseline), Vulnerability Assessment / remediation, 

• Good-to-have skills: 

- Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience

- Monitoring tools (JP1, Solarwinds), Backup systems, Basic Networking concepts.

• Strong troubleshooting, analytical, and problem-solving skills. 

• Proactive personality, Team player/contributor 

• Strong verbal, written communication skills

• Strong willingness to learn new technology and skills 

• Prior working experience in the Japanese Company is an advantage

• Experience supporting Banking or Financial Services environments is highly preferred. 

• Exposure to payment systems and financial transaction platforms is an advantage. 

Licence no: 12C6060