Infrastructure Manager - Command Centre

We are seeking a highly skilled and motivated IT professional to join our team as an Infrastructure Manager. The successful candidate will lead and manage the organization’s Command Centre IT infrastructure operations, ensuring that technology services are reliable, secure, resilient, and high performing.

The role will oversee key infrastructure domains, including network, server, storage, virtualization, cloud platforms, monitoring tools, backup, and security infrastructure. The Infrastructure Manager will also provide leadership to the infrastructure team, drive operational excellence, manage vendors and service delivery, support audit and compliance requirements, and ensure infrastructure services are aligned with business needs, security standards, and long-term technology objectives.

Responsibilities:

Strategic Planning & Implementation

• Develop and implement a comprehensive IT infrastructure strategy aligned with business objectives, operational requirements, security standards, and long-term technology roadmap.
• Lead the design, implementation, and continuous improvement of on-premises infrastructure solutions, including migration strategies and hybrid cloud integration with platforms such as AWS and Microsoft Azure.
• Oversee the architecture, implementation, operation, and maintenance of network infrastructure, including LAN/WAN, firewalls, routers, switches, and related network services.
• Manage server environments across physical and virtualisation platforms such as Nutanix, VMware, Hyper-V, and other enterprise infrastructure technologies, ensuring high availability, resilience, and performance.
• Implement and manage enterprise storage solutions, including SAN and NAS, to support business, application, and data requirements.
• Oversee database infrastructure support in collaboration with DBA teams, ensuring data availability, security, backup, performance, and operational stability.

Tools Management & Optimisation

• Manage, optimise, and continuously improve infrastructure and operations tools, including but not limited to:
• ManageEngine suite, such as ServiceDesk Plus, OpManager, ADManager, etc.
• Datadog monitoring platform
• BMC Helix ITSM suite
• Control-M job scheduling tool
• Splunk log management and analytics platform
• SolarWinds network and infrastructure monitoring tools
• Identity and Access Management tools such as CyberArk and BeyondTrust
• Backup and recovery platforms such as Commvault, Veritas, Cohesity, etc.
• Trend Micro security suite
• AppDynamics application performance monitoring platform
• Evaluate, recommend, and implement new tools to enhance infrastructure performance, monitoring, security, automation, and operational efficiency.
• Ensure tools are properly configured, integrated, maintained, and aligned with operational processes such as incident, problem, change, capacity, availability, and security management.
• Drive tool rationalisation and automation to reduce manual effort and improve service visibility.

Team Leadership & Development

• Lead, manage, and mentor a team of IT infrastructure professionals across infrastructure, network, server, storage, tools, and related operational areas.
• Provide direction, coaching, training, and performance feedback to team members.
• Define clear roles, responsibilities, objectives, and performance expectations for the team.
• Foster a collaborative, accountable, and high-performing team culture.
• Support succession planning, skills development, and continuous improvement within the infrastructure team.

Operational Excellence

• Ensure the stability, availability, security, and performance of all infrastructure components and services.
• Proactively monitor system health, capacity, performance, and security posture to identify risks and implement preventive measures.
• Establish and maintain operational processes, SOPs, runbooks, escalation procedures, and technical documentation.
• Manage incident resolution, root cause analysis, problem management, and service improvement initiatives.
• Oversee infrastructure capacity planning, lifecycle management, patching, upgrades, obsolescence management, and resilience planning.
• Manage IT infrastructure budgets, procurement activities, vendor relationships, support contracts, and service delivery performance.
• Ensure infrastructure operations comply with internal policies, industry standards, customer requirements, and best practices.

Security & Compliance

• Implement and maintain appropriate security controls to protect infrastructure from internal and external threats.
• Ensure compliance with applicable regulatory, audit, and security standards such as ISO 27001, SOC 2, and other relevant frameworks.
• Work closely with security teams to address vulnerabilities, audit findings, access control gaps, and infrastructure risks.
• Stay updated on emerging security threats, technology risks, vulnerabilities, and industry best practices.
• Support security reviews, audits, risk assessments, vulnerability remediation, and business continuity requirements.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 8–10 years of IT infrastructure experience, with at least 3–5 years in a leadership or managerial role.
• Strong hands-on and management experience in enterprise infrastructure operations.
• Experience managing hybrid environments, including on-premises infrastructure and cloud platforms.
• Familiarity with ITIL processes, especially Incident, Problem, Change, Configuration, Availability, and Capacity Management.
• Experience managing vendors, budgets, audits, compliance activities, and infrastructure transformation initiatives.

Preferred Certifications

• ITIL Foundation or higher
• PMP, CITPM, or equivalent project management certification
• Cloud certification such as AWS, Azure, or equivalent
• Security certification such as CISSP or CISM, would be advantageous
• VMware, Nutanix, Microsoft, Cisco, or related infrastructure certifications would be beneficial.

Key Competencies

• Strong leadership and stakeholder management
• Good technical breadth across infrastructure domains
• Strong analytical and problem-solving skills
• Ability to drive operational discipline and governance
• Good communication skills with both technical and management stakeholders
• Ability to balance stability, security, cost, and transformation objectives