Infrastructure Support Engineer

Are you passionate about building, hardening, and optimizing enterprise infrastructure? We are looking for an Infrastructure Support Engineer to take ownership of our mission-critical data center, Sever rooms or cloud environments.

This is not a "help desk" role. You will be at the heart of our operations, working directly with high-end technologies like CyberArk PAM, Veeam Data Backup, and complex Hyper-V clusters. If you take pride in architectural integrity, security hardening, and building systems that perform flawlessly under pressure, this is the environment where your skills will make a tangible impact.

Why Join Us?

• Deep-Dive Technology Stack: You won’t just "patch" systems; you will work on enterprise-grade deployments including CIS hardening, GPO orchestration, and complex virtualization.

• Professional Mastery: Gain specialized expertise in Privilege Access Management (CyberArk) and robust data protection strategies (Veeam).

• Impactful Work: Directly contribute to system performance, automation, and infrastructure stability. Your recommendations for optimization will be valued and implemented.

• Collaborative Environment: Work alongside a professional team where vendor coordination, stakeholder management, and technical documentation are treated as core engineering skills.

Your Impact

• System Reliability: Monitor, fine-tune, and optimize infrastructure performance. You are the final line of defense, troubleshooting incidents and driving permanent resolutions.

• Infrastructure Hardening: Lead security efforts by implementing CIS hardening on Windows Server 2022 and RHEL, ensuring our environment stays secure and compliant.

• Advanced Virtualization: Manage and optimize Hyper-V cluster setups, vNICs, and vSwitches to ensure maximum resource availability.

• Innovation & Automation: We value proactivity. You will be encouraged to identify opportunities to automate repetitive tasks and implement smarter alerting systems.

• Vendor & Stakeholder Management: Act as a key technical point of contact, coordinating with internal teams and external vendors to keep operations running smoothly.

What You Bring

• Hands-on Experience: Minimum 3 years of experience in data center infrastructure, specifically with Hyper-V, Windows Server, RHEL, CyberArk PAM, and Veeam.

• Technical Proficiency: Strong background in Hyper-V cluster management, GPO deployment, and CIS hardening.

• Versatility: Familiarity with AWS environments and ITIL frameworks for incident and change management.

• Networking Foundations: Solid grasp of networking (IP addressing, routing, VLANs).

• The "Plus" Factors: Knowledge of BMC Control-M and firewall/switch administration is highly regarded.

• Certifications: Microsoft Certified (Windows Server) or AWS Certified Solutions Architect are a major plus, as is an ITIL Foundation certification.

Key Competencies

• Calm Under Pressure: Ability to navigate high-stakes incidents with a cool head and methodical approach.

• Precision: An obsession with detail—whether it’s in documentation, runbooks, or configuration changes.

• Communication: A natural at managing stakeholder expectations and vendor relationships.