IT & Network Engineer

Compensation: S$5,000 to S$6,500/month + 13th-month bonus + up to 3 months variable bonus
Work Arrangement: 5-day work week, Monday to Friday.

BullionStar is Singapore's leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide — from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions.

We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We've built our reputation on trust, transparency, and doing things properly.

We're looking for people who are drawn to that kind of environment — people who want ownership, not job titles, and who find energy in building something rather than maintaining something.

Why This Role Exists

This is a pure hands-on engineering role — the person who does the technical work that keeps our estate running. You'll sit within the IT team, being the deep technical do-er they rely on: configuring networks, building and fixing hardware, and solving the problems that need real expertise.

This is a role for a true specialist — someone who lives for the technical work itself. You'll spend your days at the coalface, hands on the kit, bringing the networking depth and broad technical experience to fix almost anything put in front of you. It's a pure engineering role, with no management or strategy to pull you away from what you do best. If you take pride in the craft of getting things working, and working well, you'll thrive here.

What You'll Do

You're the hands-on technical engine of the IT team, day to day:

• Network configuration and troubleshooting. Perform Level 3 network configuration and resolve complex networking issues across the estate.
• Network administration. Monitor and manage network devices — routers, switches, and firewalls — and keep LAN, WAN, and VPN connectivity seamless.
• Ubiquiti networks. Configure and maintain the Ubiquiti network environment hands-on.
• Wi-Fi performance. Diagnose and troubleshoot Wi-Fi connectivity and performance problems.
• Network cabling. Carry out cabling works — cable pulling, RJ45 termination, and structured cabling runs.
• Servers and network hardware. Install, maintain, and upgrade servers, switches, routers, and other networking hardware.
• Device provisioning and deployment. Laptops, monitors, peripherals, and full desk setups for new and existing staff.
• Troubleshooting across devices. Diagnose and fix PCs and a range of devices — TVs, tablets, IoT devices, and other peripherals.
• Escalated technical support. Diagnose and resolve hardware, software, and network issues, and serve as the escalation point for the team's trickier technical problems.
• IT rollouts. Deploy and monitor tools across devices — antivirus, VPN clients, and similar.
• Security, patching, and backups. Implement cybersecurity protocols, monitor threat detection, and keep systems protected with regular updates, patches, and data backups.
• Automation and scripting. Write and maintain scripts (Python, Bash, PowerShell) to automate system monitoring and user provisioning.
• Office and security systems. Support CCTV, access and fingerprint hardware, VoIP, and meeting-room AV.
• Documentation. Create technical documentation and write clear user guides for staff, so the work is repeatable and easy to follow.

Who We're Looking For

This is a deeply technical, hands-on role. We care about what you can actually do, and the right person will have most or all of the following:

• Deep, hands-on technical skill. You've done this work for years — building, configuring, and fixing — and you're happiest with your hands on the kit.
• Strong network engineering knowledge. Real depth in networking, including experience with Ubiquiti, and comfort with Level 3 configuration and complex troubleshooting.
• Broad across hardware, software, and operating systems. Component selection, physical repairs, and OS installs across Windows, macOS, and Linux all come naturally.
• Handy with scripting. You can automate the repetitive with scripting (for example Python, Bash, or PowerShell) rather than doing everything by hand.
• A do-er, not a delegator. You want to solve the problem yourself, not manage someone else doing it, and you take pride in the craft of getting things right.
• A methodical troubleshooter. You find the root cause and fix it properly, rather than swapping parts and hoping.
• Reliable and on-site. You're present and dependable, and happy to be the person the team counts on to get things done.
• Security-minded and trustworthy. You treat privileged access with discretion — essential in a business safeguarding customers' wealth.
• Eligible and screenable. You have the right to work in Singapore and are comfortable undergoing background and security screening.
• AI-forward. You see technology, including AI tools, as a way to work smarter, and you're willing to experiment and bring new ideas.

Formal qualifications matter far less to us than proven ability. If you have the technical depth and the drive to get things working, you can succeed in this role regardless of your background.

What This Role Is Not

It's not a management or strategy role. You won't be running a team or setting direction — you'll be doing the technical work and doing it well. If you want to manage from a distance, this isn't the right fit.

It's not a desk job. You'll be on your feet — at desks, in the comms room, on the shop floor, up a ladder running cable and terminating it yourself.

It's not a role for a generalist who's light on networking. This job needs real network engineering depth, not just a passing familiarity.