IT Application and Service Management Engineer

Responsibilities:

·     Oversees support services to GIS customers forspecific IT service or set of services.  Adheres to service managementprocesses and procedures to meet customer service level agreements and maintaincustomer satisfaction.  

·     Completes root cause analysis of outages or incidenttrends (often working with managed services partner). Approves preventativeactions 

·     Using monitoring data analysis of specific ITservice or set of services for availability and performance, develops plans toimplement recommendations to improve or change technology. 

·     Manages complex problems and outages which areescalated from other team members.  Services as technical subject matterexpert.  

·     Configures IT technology and executes complexchanges while following standard operating procedures and change/releasemanagement policies.

·     Works with vendors and management to develop plansfor the life cycle of the product 

·     Ensure that service/product is meeting customerneeds and initiates training, documentation and marketing to improve full valueof the service/product is realized.  

·     Represent IT Service for change management andenterprise architecture discussions. 

• Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.

Requirements:

·       The candidate should have 8 - 10 years ofexperience in SAP EWM module and at least 2 end-to-end implementationexperience.

·       Experience in designing complex warehousesetup, solutions evaluation, validation, and deployment.

·       Key areas of expertise – Inbound, outbound,replenishment, physical inventory, warehouse automation & RF functionality.

·       Sound knowledge on EWM-PP, EWM-QM and EWM-SDprocess integration. Nice to have MES system integration knowledge.

·       Vast experience and knowledge on interfaces,should have experience on EDI/IDOC communications between SAP & Non-SAPsystems

·       Extensive work experience in LogisticsExecution (LE) Module includes Shipping Points, Routes, Leg Determinations,Shipping Point Determination, Picking, Packing.

·       Thorough understanding of industry bestbusiness practices and business requirements to effectively use thefunctionality of SAP WM / EWM Modules.

·       Partnering with key Business and ITstakeholders to outlay the global design of Extended Warehouse Management anddelivery of the design globally.

·       Provide system support and maintenance withstandards and process set within the Services Delivery model

·       Provenproblem-solving, analytical thinking and working effectively incross-functional teams.

Interested candidates please send your CVs to [email protected]