IT Application & System Support Officer

Responsibilities:

• Act as primary or secondary IT contact person for assigned business applications, including but not limited to: Merimen, TMoL, Dobuflo System, StreamServe, Premium System, Sun Accounting, etc.
• Provide daily application support to business users to ensure smooth system operations.
• Deliver users' support, troubleshooting and error reporting for supported systems.
• Receive, assess and respond to application-related incidents reported by users in accordance with IT incident management procedures.
• Coordinate with internal IT team members and vendors to resolve system issues and restore services promptly.
• Provide User Acceptance Testing (UAT) support during system enhancements, fixes or configuration changes.
• Assist in validating system fixes and confirming resolution with end users before closure of incidents.

Requirements:

• Diploma with at least 1 year of relevant experience supporting system such as Merimen.

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)