IT Application Support

Area of Responsibility:

We are seeking a motivated Application Support to provide first-line support for SAP S/4HANA and CPQ applications in our end-user environment, ensuring seamless day-to-day operations for business users.

Essential Job Functions:

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
• Change Request - Work closely with process owners and business teams to document requirements for enhancements.
• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.  
• Document recurring issues, maintain knowledge base articles, and support user training sessions.
• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.
• Compliance & Standards - Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Requirements:

Qualifications:

• Bachelor’s degree / Diploma in information technology, or a related field.
• 1–3 years of IT Application support experience in an end-user environment.

Technical Requirements:

• Good understanding of S4 HANA module with exposure to SD, FI, MM, and CS module
• Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.
• Basic knowledge of Process Management skills.
• Knowledge or Project Management is preferable.

Soft skills and key competencies:

• Experience with incident management, service desk tools, and change management processes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills for supporting diverse user groups.
• Ability to work independently, manage priorities, collaborate effectively with Biz stakeholders / external vendors
• Customer-focused mindset with proactive problem-solving approach.
• Strong attention to detail and ability to work under pressure.
• Ability to translate business requirements into functional solutions
• Collaborative team player with a willingness to learn and adapt.