IT Assistant

Key Objective: Provide administrative, technical, and operational support to the IT Department. Assist the IT Senior Executive in the day-to-day management of IT infrastructure, systems, applications, and end-user support while ensuring efficient IT service delivery across local and regional operations.

Roles & Responsibilities

1. IT Support & Helpdesk Services

• Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues.

• Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications.

• Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals.

• Perform software installation, updates, patch management, and system troubleshooting.

• Support users remotely and on-site across local and regional offices.

2. User Account & Access Management

• Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications.

• Manage password resets, account permissions, and user access requests in accordance with company policies.

• Assist in onboarding and offboarding activities for employees.

3. Infrastructure & Systems Administration

• Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure.

• Monitor system performance and review daily logs to ensure system stability and availability.

• Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues.

• Support the deployment and maintenance of new systems, applications, and technology solutions.

4. SAP & Business Application Support

• Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications.

• Coordinate with users and vendors to ensure smooth operation of business-critical systems.

5. IT Asset & Inventory Management

• Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory.

• Conduct regular IT inventory assessments and audit reviews.

• Track asset allocation, movement, maintenance schedules, and disposal activities.

6. Vendor & Third-Party Coordination

• Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment.

• Coordinate support activities and follow up on service requests to ensure timely resolution.

7. Security, Compliance & Governance

• Assist in implementing and enforcing IT policies, procedures, and security standards.

• Support user access control, system security updates, and compliance initiatives.

• Ensure adherence to company IT governance and cybersecurity requirements.

8. Project & Regional Support

• Assist in the planning, coordination, implementation, and rollout of IT projects at both local and regional levels.

• Provide technical support during system upgrades, migrations, and new technology deployments.

• Support regional offices remotely for infrastructure, systems, and application-related activities.

9. CCTV & Facilities Technology Support

• Assist in the maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure.

• Coordinate repairs and maintenance activities with vendors when required.

10. Administrative & General IT Duties

• Provide administrative support for the IT department and maintain relevant documentation.

• Prepare reports, update technical records, and maintain operational documentation.

• Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager.

Requirements

• Minimum Diploma in Information Technology, or any other related fields

• Minimum 1 year of relevant working experience in IT support, helpdesk, infrastructure, or system administration

• Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications and remote support tools

• Strong analytical and problem-solving skills

• Good interpersonal and communication skills with the ability to interact effectively with users at all levels

• Ability to work independently, meticulous and organised

• Able to manage multiple tasks, prioritize workload, and perform effectively under pressure and tight deadlines

• Team player with a positive attitude and willingness to learn new technologies and systems

• Willing to support Regional IT activities as and when required

• Willing to travel between company offices within Singapore and regional offices within the group companies when required