IT Assistant Executive (Application Support)

[Job ID: 1631549]

Responsibilities:

• Provide primary or secondary application support for assigned business systems, including Merimen, TMoL, Dobuflo, StreamServe, Premium System and Sun Accounting.
• Deliver daily application and system support to ensure stable and efficient operations for business users.
• Handle user enquiries, troubleshooting, error reporting and incident resolution in line with IT incident management procedures.
• Coordinate with internal IT teams and external vendors to resolve application issues and restore services promptly.
• Support User Acceptance Testing (UAT) for system enhancements, fixes and configuration changes.
• Validate system fixes and confirm issue resolution with end users prior to incident closure.
• Support daily IT operational activities related to assigned applications.
• Communicate clearly with users on issue status, workarounds and resolution progress.
• Adhere to established IT policies, escalation procedures and documentation standards.
• Apply business analysis and data knowledge, including Big Data concepts, to better understand business requirements, data flows and system impacts (added advantage).

Requirements:

• Minimum Diploma in Information Technology or a related discipline.
• Candidates with no prior experience are welcome to apply.
• Hands-on experience with Windows OS (desktop and server), endpoint management tools (Ivanti is an added advantage), and ITSM or ticketing systems.
• Basic knowledge of networking, IT security and IT infrastructure.
• Familiarity with Microsoft 365, Microsoft Office and collaboration tools.
• Exposure to Oracle and Microsoft SQL Server is an added advantage.
• Good interpersonal and communication skills, with the ability to work collaboratively in a team.
• Ability to multi-task and manage multiple support activities effectively.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Felicia Chiam Kar Min
EA Personnel Reg. No.: R25152370
EA Licence No.: 07C5771