IT Assistant (Helpdesk / North)

[Job ID: 1640938]

Job Summary:

Join a dynamic IT team providing end-user support and regional system maintenance across infrastructure, applications, and security operations.

Responsibilities:

• Provide first- and second-level support for hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, OS, and business applications
• Troubleshoot and support peripherals (printers, scanners, monitors) and user endpoints
• Perform software updates, patching, and system troubleshooting
• Deliver on-site and remote support across local and regional offices
• Manage user accounts, access rights, and profiles (Microsoft 365, Azure AD, ERP)
• Handle password resets, permissions, and onboarding/offboarding activities
• Support administration of Active Directory, servers, and IT infrastructure
• Monitor system performance, logs, and ensure system availability
• Troubleshoot network, infrastructure, and application-related issues
• Support system deployments, upgrades, and new technology rollouts
• Provide support and issue resolution for SAP and business applications
• Maintain IT asset inventory, lifecycle tracking, and conduct audits
• Liaise with vendors for repairs, replacements, and service coordination
• Support IT security policies, updates, access controls, and compliance initiatives
• Assist with regional IT projects, migrations, and system implementations
• Support CCTV systems and related security technology maintenance
• Prepare reports and maintain IT documentation

Requirements:

• Minimum 1 year of experience in IT support, helpdesk, infrastructure, or system administration.
• Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications, and remote support tools.
• Team player with a positive attitude and willingness to learn new technologies.
• Willing to support regional IT activities when required.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Felicia Chiam Kar Min
EA Personnel Reg. No.: R25152370
EA Licence No.: 07C5771