IT / AV Technician

Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling
• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
• Deploy and recover laptop and desktop images
• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
• Utilize Inventory Data management software to maintain inventory accuracy and workflow
• Contribute to large scale global projects as needed

Required Qualifications/Skills:

• Diploma / Degree and 5+ years’ related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Knowledge of Inventory and IT
• Ability to excel in a fast paced work environment
• Ability to make sound decisions when faced with competing priorities
• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Past business operations experience
• Some customer experience background or familiarity