IT Business Process Consultant

Responsibilities

• Respond to and resolve technical issues, provide hardware/software troubleshooting
• Assist in maintaining internal systems and applications, ensuring availability, reliability, and integrity of systems
• Collaborate in the development and enhancement of internal systems to support operational needs
• Assist in testing and implementing new software tools and updates related to reporting and user support
• Monitor IT systems and services to identify potential issues and ensure optimal performance
• Prepare regular reports on system status, support metrics, and operational efficiencies for management review
• Ensure adherence to IT security policies and best practices
• Assist in identifying and mitigating potential security vulnerabilities in systems and processes
• Assist in IT projects, such as system upgrades, migrations, testing BCP/DRC and rollouts
• Contribute ideas and feedback during project planning and implementation
• Assist in technical documentation and updating of IT SOPs
• Contribute to digitalization and automation initiatives
• Stay updated on the latest IT trends, tools, and best practices
• Perform any other duties that may be assigned from time to time by Supervisor/Management

Requirements

• Experience in IT business analysis, solution development, and testing
• Possess good service attitude, a team player with excellent interpersonal skills and ability to communicate with stakeholders at all levels
• Self-driven with the ability to manage multiples tasks/projects