IT Business Solutions Project Specialist

The IT Business Solutions Project Specialist is responsible for managing and coordinating technology-related business initiatives, ensuring that business requirements are effectively translated into IT solutions. This role serves as a bridge between business stakeholders, vendors, and technical teams to deliver projects on time, within scope, and aligned with organisational objectives.

Key Responsibilities

Project Management

• Lead and coordinate IT business solution projects from initiation through implementation and post-go-live support.
• Develop project plans, timelines, budgets, and resource allocation plans.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Ensure project deliverables meet business requirements, quality standards, and deadlines.

Business Analysis & Solution Development

• Gather, analyze, and document business requirements from stakeholders.
• Evaluate existing business processes and identify opportunities for improvement through technology solutions.
• Collaborate with technical teams to design and implement effective business solutions.
• Prepare functional specifications, process flows, and system documentation.

Stakeholder Management

• Act as the primary liaison between business users, IT teams, and external vendors.
• Facilitate meetings, workshops, and project status updates.
• Manage stakeholder expectations and ensure effective communication throughout the project lifecycle.

System Implementation & Support

• Coordinate system testing activities including User Acceptance Testing (UAT).
• Support system deployment, user training, and change management activities.
• Ensure successful adoption of implemented solutions.
• Provide post-implementation support and continuous improvement recommendations.

Vendor & Compliance Management

• Coordinate with external vendors and service providers to ensure project deliverables are achieved.
• Ensure compliance with company IT policies, security standards, and regulatory requirements.
• Monitor vendor performance and service quality.

Requirements

Qualification

• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Project Management, or a related discipline.

Experience

• Minimum 3–5 years of experience in IT project management, business analysis, or business solutions implementation.
• Experience managing enterprise applications such as ERP, CRM, HRIS, Finance Systems, or workflow automation platforms.
• Proven track record of successfully delivering cross-functional IT projects.

Technical Skills

• Strong understanding of business process analysis and system implementation methodologies.
• Familiarity with project management frameworks (Agile, Scrum, Waterfall, or Hybrid).
• Experience with business requirement gathering, process mapping, and documentation.
• Knowledge of data analysis, reporting tools, and system integration concepts is an advantage.
• Proficiency in Microsoft Office Suite, Microsoft Project, Jira, Confluence, or similar project management tools.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.