IT Engineer

Job Description

• Perform root cause analysis and provide solutions to prevent future issues.
• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Work together with various teams to pinpoint and address production problems
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status and deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Participate in on-call rotation and respond to production issues after business hours.
• 2–4 years of experience in Production Support or related role.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Bachelor’s degree in Computer Science or related field.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.