IT Executive

JOB SCOPE:

As part of the IT team, the IT Executive is responsible for the day-to-day IT operations of all stores and offices.

System / Network Administration

• Oversee the upkeep and maintenance of Windows servers, Microsoft AD, and Outlook 365.
• Administer and configure servers and network infrastructure, including switches, routers, firewalls, wireless components, and other network equipment/devices.
• Establish and set up networks by evaluating network performance issues, including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; and establishing connections and firewalls.
• Maintain network performance through network monitoring, analysis, performance tuning, troubleshooting, and escalation of issues to vendors when necessary.
• Secure the network by developing network access controls, monitoring, evaluation, and maintaining proper documentation.
• Perform daily system monitoring to verify the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs; and verify completion of scheduled jobs such as backups.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Provide periodic reports for capacity planning.
• Maintain data centre environmental and monitoring equipment.
• Protect the organisation’s information by maintaining confidentiality.

L1 / L2 Business Support

• Maintain office equipment such as personal computers, networks, printers, and operations-related equipment such as POS systems and fingerprint devices.
• Troubleshoot, repair, and recover from hardware or software failures.
• Create, modify, and delete user accounts as requested.
• Manage IT requirements for new joiners and existing users.

Project Management

• Develop, maintain, and document installation and configuration procedures.
• Research and recommend innovative and automated approaches for system administration tasks where possible.
• Support infrastructure requirements and provide advice to the project team.

REQUIREMENTS:

• Good attitude and team player.
• Good technical troubleshooting skills for PC and server hardware.
• Well-organised with a structured thought process.
• Able to multitask and work under pressure.
• Ability to work independently and willingness to learn.
• Required to travel to stores for support when necessary.