IT Executive

Oon & Bazul LLC, a prominent Singapore Law Firm is looking to hire an IT Executive to support the day‑to‑day IT operations of the firm. This is a hands‑on role focused on execution and operational delivery of day to day IT support.

The IT Executive should be equipped to manage Level 1 and Level 2 support, assist with system operations, manage IT assets, and help coordinate updates, upgrades, and patching to ensure smooth, secure, and reliable IT services.

IT Executive

Key Responsibilities

IT Operations & Support

• Provide Level 1 and Level 2 IT support to users (hardware, software, connectivity issues).
• Troubleshoot desktops, laptops, peripherals, printers, and common application issues.
• Support Windows environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Escalate complex or unresolved issues to relevant vendors.

Core Systems & Applications

• Assist in supporting core systems such as document management, practice management, and legal applications, including AI tools.
• Perform basic checks, routine tasks, and user issue follow‑ups under guidance.
• Support daily IT operations to ensure system uptime and reliability.

Onboarding, Offboarding & Access

• Execute IT onboarding and offboarding tasks (device setup, account creation, access removal).
• Ensure users are set up correctly and promptly according to firm procedures.

Inventory & Asset Management

• Maintain IT inventory records (devices, licenses, peripherals).
• Track asset allocation, returns, replacements, and warranty status.
• Assist with basic procurement coordination and asset audits.

Updates, Patching & Coordination

• Assist with system updates, upgrades, and security patching.
• Coordinate with users and vendors to minimise disruption.
• Perform post‑update checks and report issues.

Security & Good Practices

• Implement and maintain endpoint protection, patch compliance, and backup verification across all firm devices.
• Monitor for and respond to security alerts, suspicious activity, and phishing attempts; escalate promptly per incident response protocol.
• Support access control reviews — ensure user permissions match role and are revoked promptly on offboarding.
• Maintain password policy compliance and enforce MFA adoption across systems.
• Assist in maintaining and testing the firm's IT incident response and business continuity procedures.
• Maintain confidentiality and data protection standards required under PDPA and legal industry norms.

Requirements

• Diploma or Degree in IT, Computer Science, or related field.
• At least 3-5 years of IT support or operations experience.
• Basic working knowledge of:
• Windows OS, Microsoft 365 applications, Desktop and laptop troubleshooting
• Exposure to networking or IT support tools is an advantage.
• Willingness to learn and follow structured IT processes.
• Clear communication skills and a service‑oriented mindset.
• Responsible, organised, and able to work well in a team environment.
• Practical experience with endpoint security tools, backup systems, and incident escalation (not just theoretical knowledge).
• Prior experience in an environment that has undergone a security incident or audit is a strong advantage.