IT Executive – Infrastructure & Systems Support

Join Us at VIZZIO.AI – Where Extraordinary Happens!

Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.

About Us

VIZZIO Technologies Pte Ltd is a leading Singapore-based company specialising in mapping and modelling cities into high-fidelity 3D digital twins. Using an AI-automated pipeline, VIZZIO generates dimensionally accurate, geo-specific 3D models from satellite imagery, street video, and point clouds — with 89 cities mapped across 29.4 million km² of land area. Our mission: a complete digital twin of planet Earth.

POLYTRON.AI, our subsidiary, leads in AI-powered LIVE 3D™ camera technology with a patented chip that generates real-time "360 3D Video" virtual spaces.

Together, we are revolutionising real-time 3D visualisation across simulation, urban planning, smart city, and security & defence industries.

Role Overview

VIZZIO Technologies is looking for an IT Executive to support our internal IT infrastructure, office systems, servers, network, security tools, AI-enabled workflows, and project-based technical deployments.

This role is suitable for someone who is hands-on, willing to learn, and able to support daily IT operations while assisting with infrastructure improvement, documentation, system monitoring, AI-first implementation, automation, and customer project support. The person will work closely with the IT System Manager and support both internal users and technical project requirements.

Key Responsibilities

• Provide day-to-day IT support for internal users, including laptops, desktops, printers, network access, software, accounts, and troubleshooting.
• Support and maintain Windows, Ubuntu/Linux systems, mini PCs, workstations, and servers.
• Assist with network administration including FortiGate firewall, VPN access, switches, Wi-Fi access points, IP addressing, and basic network troubleshooting.
• Help monitor and maintain security tools such as Wazuh SIEM, syslog, endpoint security, firewall logs, and access control.
• Support server and infrastructure tasks such as backup checks, system updates, storage cleanup, hardware replacement, and basic preventive maintenance.
• Assist with company tools such as Microsoft 365, SharePoint, Notion, Plane project management, and internal documentation systems.
• Support AI-first implementation by learning and applying AI tools to improve documentation, troubleshooting, automation, project tracking, knowledge management, and daily IT workflows.
• Prepare and maintain IT documentation, including network diagrams, server records, asset lists, user access records, and standard operating procedures.
• Support deployment and testing of project equipment such as mini PCs, AI workstations, video gateway systems, CCTV/VMS-related systems, and customer demo hardware.
• Coordinate with vendors, customers, and internal teams for IT support, maintenance, delivery, repair, and technical follow-up.
• Assist in improving IT security by reducing unnecessary remote access tools and supporting secure VPN-based access.
• Perform basic cloud and backup-related support, including AWS resource checking, snapshots, and backup verification.
• Provide backup support to the IT System Manager during demos, deployments, urgent support cases, or customer-facing technical work.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering, Cybersecurity, Networking, or related field.
• Minimum 1–3 years of experience in IT support, infrastructure support, system administration, or similar role.
• Basic knowledge of Windows 10/11, Windows Server, Ubuntu/Linux, networking, and troubleshooting.
• Familiar with firewall, VPN, DHCP, DNS, IP addressing, switches, Wi-Fi, and remote access tools.
• Able to support hardware setup, OS installation, driver installation, backup, and system maintenance.
• Comfortable using AI tools to assist with troubleshooting, documentation, research, task planning, and process improvement.
• Open to adopting an AI-first working approach, where suitable tasks are improved through AI-assisted tools, automation, and better knowledge management.
• Good documentation habits and willingness to follow proper IT processes.
• Able to communicate clearly with users, vendors, and internal teams.
• Responsible, patient, and willing to handle repetitive support tasks.
• Good team player who is willing to learn and support infrastructure growth.

Good to Have

• Experience with FortiGate firewall, FortiClient VPN, Wazuh, syslog, or SIEM tools.
• Experience with Microsoft 365, SharePoint, Notion, or project management tools.
• Basic understanding of Docker, Linux services, Proxmox, virtualization, or cloud platforms such as AWS and Azure.
• Experience supporting CCTV, VMS, AI workstations, GPU servers, or edge computing devices.
• Basic scripting knowledge in PowerShell, Bash, or Python.
• Familiarity with AI tools such as ChatGPT, Claude, Microsoft Copilot, Notion AI, VS Code AI assistants, or workflow automation tools.
• Interest in cybersecurity, DevOps, automation, AI adoption, and infrastructure improvement.

Ideal Candidate

The ideal candidate is someone who is hands-on, reliable, practical, and willing to adapt to modern AI-assisted ways of working. We are looking for a person who can support daily IT operations, assist with repetitive technical tasks, and grow into a stronger infrastructure and systems support role.

This person should be comfortable learning new tools, handling technical troubleshooting, documenting work properly, and supporting both internal users and project-based technical deployments. The candidate should also be open to using AI tools responsibly to improve work efficiency, reduce manual effort, and support VIZZIO Technologies’ AI-first direction.

What You Will Learn

• Enterprise firewall, VPN, and network security operations.
• Linux and Windows server administration.
• SIEM, monitoring, logging, and cybersecurity practices.
• AI-first IT operations, AI-assisted documentation, automation, and workflow improvement.
• Project-based IT deployment for AI, video gateway, CCTV, and infrastructure systems.
• Documentation, asset management, and internal IT process improvement.
• Vendor, customer, and internal technical coordination.