IT Infrastructure Manager

Job Duties:

• Lead end-to-end IT infrastructure architecture across corporate IT, 5G network, systems, and cloud environments, ensuring scalability, reliability, and security.
• Manage network, systems, virtualization, storage, and Microsoft 365 environments (including hybrid identity).
• Oversee infrastructure operations, monitoring, and performance optimization, including tools such as Grafana, Zabbix, PRTG, and Nagios.
• Drive incident management, troubleshooting, root cause analysis (RCA), and ensure adherence to ITSM processes.
• Implement security best practices, including segmentation, firewalls, VPNs, and NAC, as well as system hardening, vulnerability management, patching, and compliance requirements.
• Manage PAM/SIEM onboarding, operational governance, and infrastructure lifecycle documentation
• Lead and develop a high-performing infrastructure and end-user computing team, including L1/L2 support
• Manage team performance, workload allocation, coaching, and talent development.
• Collaborate with stakeholders to align IT infrastructure with business needs and service expectations.
• Deliver infrastructure projects within scope, timeline, and budget.
• Manage vendors, contracts, and SLA performance.
• Support technology evaluation, roadmap planning, and RFP/tender activities.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 10–12 years of IT infrastructure experience, including 2–3 years in a leadership role.
• Strong hands-on experience in network technologies (routing, switching, firewalls, VPNs, NAC).
• Experience with enterprise solutions (e.g. Cisco, Palo Alto (must), Fortinet, Microsoft).
• Solid background in systems & infrastructure (Windows/Linux, VMware/Hyper-V, M365, storage).
• Familiar with monitoring tools, backup solutions, and ITSM platforms.
• Experience in security implementation, system hardening, and compliance environments.
• Exposure to cloud (Azure/AWS) and container technologies is an advantage.
• Familiar with industry standards (e.g. ISO 27001, IMDA TCS, CCoP).
• Relevant certifications (e.g. ITIL, CCNA/CCNP, RHCE, VCP); cybersecurity certifications are a plus.
• Strong problem-solving and troubleshooting skills.
• Experience in regulated industries preferred.
• Able to engage and present to Senior Management and C-suite stakeholders.
• Strong leadership and stakeholder management skills.