IT Manager

The IT Manager is responsible for managing all IT operations across the company’s headquarters and gym branches, including infrastructure, gym management systems, membership systems, POS/payment systems, cybersecurity, vendor coordination, user support, and digital transformation initiatives.

The role ensures stable daily operations, supports business continuity, and improves efficiency through automation, data analytics, and AI-enabled solutions.

Key Responsibilities

1. IT Infrastructure &Support

• Manage IT infrastructure across HQ and all gym branches, including servers, PCs/laptops, WiFi, internet connectivity, firewalls, VPN, NAS/storage, and related hardware.
• Monitor system performance, uptime, and connectivity.
• Coordinate hardware upgrades, replacements, and maintenance.
• Provide remote and onsite IT support to outlets and staff.
• Resolve operational issues such as internet downtime, printer problems, POS failures, access gate issues, and CCTV issues.

2. Gym & Business SystemAdministration

• Maintain and support membership management, access control, check-in, POS/payment, booking, mobile pp, and CRM systems.
• Manage user access rights, data synchronization, troubleshooting, vendor coordination, and system enhancements.
• Support smooth integration between operational systems.

3. Cybersecurity & DataProtection

• Implement cybersecurity best practices and manage antivirus, endpoint security, firewall rules, email security, backup systems, and access controls.
• Protect member, staff, and company data.
• Ensure compliance with data protection and privacy requirements.

4. Vendor & ProjectManagement

• Liaise with IT vendors, software providers, and service contractors.
• Manage system implementation, upgrades, maintenance contracts, SLA performance, testing, rollout, and user training.
• Evaluate new technologies and solutions to support business needs.

5. AI, Automation &Digital Transformation

• Drive initiatives such as AI chatbot support, automated reporting, AI marketing analytics, lead automation, facial recognition attendance, BI dashboards, and workflow automation.
• Support digital adoption across departments.

6. Reporting, Policy &Compliance

• Generate management reports on system usage, membership trends, sales performance, and IT incidents.
• Develop and maintain IT SOPs, policies, asset inventory, software licensing records, backup procedures, and disaster recovery plans.
• Support audit, internal control, and compliance requirements.

7. Team Management

• Supervise IT executives, technicians, or external support teams.
• Assign tasks, monitor performance, and conduct IT training for staff.
• Support cross-department use of technology tools.

Required Skills &Qualifications

Technical Skills

• Windows Server and Microsoft 365 administration
• Networking, firewall, VPN, and cybersecurity fundamentals
• Database, backup, and disaster recovery management
• CCTV, access control, POS/payment, CRM, and membership systems
• Basic understanding of software and mobile app development
• AI automation, API integration, and BI reporting experience preferred

Soft Skills

• Leadership and problem-solving skills
• Good communication and vendor management ability
• Project management and analytical thinking
• Ability to support multi-branch operations under pressure

Experience Requirements

• Minimum 5 years of experience in IT operations, infrastructure support, system administration, or related roles.
• Experience in multi-branch operations is preferred.
• Fitness, gym, hospitality, retail, or membership-based industry experience is advantageous.