IT Onsite Support Engineer

Key Responsibilities

End-User & Desktop Support

• Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals.
• Configure, deploy, and troubleshoot Windows systems.
• Install, configure, and support printers, scanners, and related hardware.
• Set up and troubleshoot mobile devices (iOS and Android).

Conference Support

• Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.
• Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

Software & Application Support

• Configure, support, and troubleshoot in-house applications and software systems.
• Provide support for common productivity tools, including Microsoft Office and Outlook.
• Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems.
• Assist users with application issues, updates, and usage guidance.

Infrastructure & Server Room Support

• Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting.
• Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment.
• Escalate complex infrastructure issues to senior engineers or external vendors where required.

IT Operations & Support Processes

• Log, track, and resolve incidents and service requests using a ticketing system.
• Follow IT support procedures, SLAs, and security best practices.
• Maintain accurate documentation for systems, configurations, and known issues.
• Assist with onboarding and offboarding of staff, including account setup and equipment preparation.

Qualifications & Experience

• Diploma or Bachelor's Degree in Computer Science or related fields.
• Minimally 5 years of relevant working experience.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
• Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers.
• Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity.
• Fundamental knowledge virtualization technologies (e.g., VMware).
• Experience with backup procedures and basic data recovery support.
• Familiarity with endpoint security, and patching processes.
• Hands-on experience with meeting and conference room technologies.
• Ability to work with vendors and service providers for issue resolution and equipment support.
• Strong team player who works well with others across technical and non-technical teams.
• Good to have experience working in an ITIL environment, as well as GxP or pharmaceutical industry experience.
• Healthcare industry experience or Big company like MNCs experience is a plus.
• Fluent in both Chinese and English; capable of supporting and maintaining Chinese + English versions of operating / software systems and in order to effectively communicate with both English and Chinese-speaking stakeholders.

Additional Information
Shuttle bus services are provided, with routes covering major MRT stations across Singapore for convenience.