IT Operations Executive

Job Description

We are seeking a proactive and motivated IT Operations Executive to support and maintain the company's IT infrastructure and operational systems. This is an excellent opportunity for fresh graduates who are keen to develop their careers in IT operations within the maritime industry.

Key Responsibilities

Infrastructure Management

• Assist in maintaining and managing the company's IT infrastructure, including servers, networks, databases, hardware, and software systems.
• Support the smooth operation and availability of IT resources.

System Monitoring

• Monitor system and network performance using appropriate monitoring tools.
• Identify potential issues and escalate or resolve them promptly to minimize disruptions.

Troubleshooting & Issue Resolution

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Assist in diagnosing and resolving IT incidents to ensure business continuity.

Security Management

• Support the implementation and maintenance of IT security policies and procedures.
• Assist in safeguarding company data, systems, and networks from cybersecurity threats.

Capacity Planning

• Assist in evaluating IT infrastructure requirements and supporting future system enhancements and upgrades.

Vendor Management

• Coordinate with external vendors and service providers for IT equipment, software, and support services.
• Track service requests and follow up on issue resolution.

Budget & Asset Management

• Assist in monitoring IT assets, software licenses, and operational expenditures.
• Maintain accurate records of IT inventory and documentation.

Cloud Fleet Management (CFM) System Support

• Assist in maintaining and supporting the Cloud Fleet Management (CFM) ship management system.
• Perform data entry, data validation, and record maintenance to ensure the accuracy and integrity of operational data.

Maritime Operational Support

• Provide IT support for vessel-related systems and applications when required.
• Coordinate with vessel crews and shore-based personnel to ensure smooth IT operations.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Fresh graduates are welcome to apply.
• Basic knowledge of computer hardware, operating systems, networking, and Microsoft Office applications.
• Strong interest in IT infrastructure, systems administration, and technology support.
• Good analytical, troubleshooting, and problem-solving skills.
• Willingness to learn new technologies and maritime-related systems.
• Good communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Experience with databases, networking, cloud technologies, or cybersecurity through academic projects, internships, or coursework will be an advantage.

Additional Requirements

• Candidate will be required to travel overseas and may be required to stay onboard vessels during the course of work assignments.
• Candidate must be willing to provide after-hours or emergency support when required.
• Possession of a valid passport and willingness to travel internationally when required.

Benefits

• Structured on-the-job training and mentorship.
• Opportunities for overseas travel and exposure to international maritime operations.
• Career development and professional growth opportunities.
• Medical and insurance benefits.
• Friendly and supportive work environment.

Location: Tai Seng

Employment Type: Full-Time