IT Operations Manager

• Drive end-to-end resolution of incidents, service requests, and operational issues
• Manage and prioritize ticket queues to ensure timely closure within SLAs
• Coordinate with application, infrastructure, and vendor teams for issue resolution
• Act as the central point for Day 2 issue triage and coordination
• Ensure incidents are properly diagnosed, resolved, and documented
• Support root cause analysis (RCA) activities and ensure follow-up actions are executed
• Monitor and reduce recurring incidents through proactive actions
• Ensure availability and stability of applications and infrastructure systems
• Monitor system performance, logs, and alerts to detect issues early

Job Requirements:

• Minimum3 years’ experience.in IT operations / support management
• Strong hands-on experience in incident and ticket management environments
• Ability to coordinate across applications, infrastructure, and vendor teams
• Familiarity with ITIL processes and service management tools
• Experience in critical or 24/7 operations environments