IT Operations Service Delivery

Job Description:

• Create and review operating procedures for operation teams that are aligned with recognized best practices.
• Foster collaborations with other functional teams.
• Responsible for managing and reporting on team Service Level Objectives.
• Assist in defining and executing goals for continuous improvement.
• Collaborate with internal/external teams on on-boarding/off-boarding systems.
• Build a team culture that thrives on continuous improvement to service continuity.

Skill Sets:

• Diploma / Degree in IT / Computer Science or equivalent.
• Minimum 4 years of experience in managing capacity for IT Operation Teams or in Business Continuity Management or ServiceNow administrator for ITSM, IRM, Modules.
• Motivated self-starter capable of working on individual tasks as well as team-oriented tasks.
• Ability to work and communicate effectively in a team environment.
• Ability to prioritize competing tasks and escalate as needed.
• Skilled in problem-solving and learning new technologies.
• Familiarity with BCM, ITSM, and ITOM preferred.
• Experience with ServiceNow ITSM, IRM, SecOps modules preferred.
• Confident and skilled in preparing and delivering presentations and briefings to stakeholders.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.