IT Operations Specialist (12 hours shift)

The Service Desk is responsible for:

•         Provide point of contact for incidents, service requests and escalations.

•         Daily checks on equipment mounted in data centre racks.

•         Manage equipment movement and handle the portable media storage for off-site storage.

•         Daily monitoring of status and follow-up with relevant parties accordingly.

•         Ensure smooth operation of the existing systems.

•         Liaise with L1 and L2 Engineers on issues and service requests.

•         Liaise with customers by means of ticketing system / emails / phone calls / walk-ins.

•         Report system incidents/problem and abnormalities.

•         Liaise with Incident Manager on resolving incidents according to SLA.

•         Adhere to service level agreement for response time and turnaround time for Service Request / Incidents.

•         Manage and maintain 2FA tokens.

•         Able to work shift (12 hr shift) including weekends and public holidays.