IT Service Desk Operators

About Company:

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description:

- Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude

- Diagnose and resolve technical issues related to hardware, software, and network connectivity (Level 1 support)

- Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

- Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

- Contribute and maintain a knowledge base of frequently asked questions and solutions

- Vendor coordination for customer onsite support when necessary

- Adhere to data centre routine and security procedures

- Working in a rotating shift schedule to ensure 24x7 coverage

- Other ad hoc duties assigned by the company

Job Requirements:

- Minimum an ITE/Diploma in any related IT discipline

- Having customer service orientation and interpersonal skills

- Excellent verbal and written communication skills

- Knowledge of IT infrastructure and networking concepts

- Good technical aptitude and problem solving skill

- Ability to work independently and as part of a team

- Good to have experience in the followings: Cyber Security, service desk ticketing systems or monitoring tools, and/or cloud technologies

- Plus point: ITIL 4 certification, CCNA

Compensation:

- Work location: Tanjong Pagar

- Working hour: Shift work

- Monthly allowance (Attendance and Shift)

- Annual Performance Bonus (Dec / Jun)

- Annual Leave and medical leave

- Group Insurance covering hospitalization and surgical with outpatient/dental benefits, personal accident insurance coverage

- Annual Health Screening provided