IT SUPPORT

Key Responsibilities:

• Hardware and Software Selection & Procurement
• Research and Identify: Acquire necessary hardware (servers, workstations, networking equipment) and software licences to support the operation processes by staying updated on the latest technologies

Create PR (Purchase Requisition):

• Gather information, ensure accuracy of information based on user requirements and follow internal procedures.

System Maintenance and Security

• Conduct regular maintenance to ensure smooth operation of the IT infrastructure. With regular maintenance of servers, workstations, and the network; implementing security measures to protect against cyber threats; and performing data backups to ensure disaster recovery

User Support

• Technical support: Address user issues faced with their computers, software, and network connectivity.

Policies and Procedures

• Implement IT policies that govern how employees use technology within the company. Covering areas like acceptable use of company computers and the internet, data security protocols, and software licensing procedures.

User Training

Training programmes:

• Execute and educate employees on the proper use of IT systems and security protocols.

Vendor Selection and Negotiation

• Identify and Evaluate: Third-party vendors for IT services like cloud storage, software maintenance, or network security solutions. Negotiate contracts with these vendors to ensure the best possible value for the company.

Relationship Management

• Vibrant Environment: Maintain communication and a positive working relationship with the chosen vendors, ensuring they deliver the promised services effectively. This may involve troubleshooting any issues that arise with the vendor's services.

Understanding Business Needs

Specific Needs and Challenges:

• To liaise with internal IT management to understand the specific needs and challenges faced by different departments within the company (engineering, production, finance, etc.). This helps tailor the general IT policies to address these departmental needs while maintaining central control.

Alignment with Central Guideline

• Internal IT team: Alignment with the parent company IT manager to ensure the proposed policies align with existing central guidelines or best practices.

Resource Sharing & Support

• Additional Resources: Opportunities to leverage resources or support available from the parent company's IT department. Communication helps identify potential areas of collaboration and avoid duplication of efforts.

ERP Support

• Assistance role: Opportunity to learn and understand ERP support services for existing processes. Training will be conducted internally by the ERP application engineer.

Power BI Support (Basic to Intermediate)

• Assist in creating and maintaining Power BI dashboards and reports.
• Support data extraction and simple data transformation activities.
• Generate regular operational and management reports.
• Work with users to understand reporting requirements.
• Perform basic troubleshooting for Power BI reports and datasets.
• Maintain report documentation and data refresh schedules.

Power Apps / Automation Support

• Support development and maintenance of basic Power Apps applications.
• Assist in creating simple workflow automations using Power Automate.
• Help improve manual processes through low-code automation solutions.
• Provide user support and testing for internal applications.
• Work with business users to gather simple process requirements.

Job Requirement:

• Experience troubleshooting Windows desktops and laptops
• Network troubleshooting experience (TCP/IP, DNS, DHCP, VPN, Wi-Fi Connectivity)
• Experience administering Active Directory: user/group management, password resets, and permissions.
• Understanding of cybersecurity, cloud computing, and enterprise systems (AWS, Azure, Microsoft Business Central)
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Proven experience with Microsoft 365 user support (Outlook, Teams, OneDrive and SharePoint)
• Analytical skills for diagnosing and resolving IT issues with strong decision-making and critical-thinking capabilities.