IT SUPPORT

A) End-User & Desktop Support

• Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals.

• Configure, deploy, and troubleshoot Windows systems.

• Install, configure, and support printers, scanners, and related hardware.

• Set up and troubleshoot mobile devices (iOS and Android), including email and security configurations.

b) Conference Support

• Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.

• Support collaboration and communication services including video conferencing systems (Zoom, Teams).

• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

c) Software & Application Support

• Coding skills: PHP, HTML, and MS SQL Server; VB 6.0, C#, .NET, and Crystal Reports.

• Configure, support, and troubleshoot in-house applications and software systems.

• Provide support for common productivity tools, including Microsoft Office and Outlook.

• Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems.

• Assist users with application issues, updates, and usage guidance.

d) Infrastructure & Server Room Support

• Skilled in Fortinet Firewall and VOIP setup, with practical experience in network security and telephony management.

• Proficient in configuring secure TCP ports and resolving communication issues.

• Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting.

• Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment.

• Escalate complex infrastructure issues to senior engineers or external vendors where required.

e) IT Operations & Support Processes

• Maintain accurate documentation for systems, configurations, and known issues.

• Assist with onboarding and offboarding of staff, including account setup and equipment preparation.

Requirements

• Possess a college diploma or bachelor’s degree in computer science or a related field, minimum 3 years of relevant work experience.

• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).

• Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers

• Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity

• Fundamental knowledge virtualization technologies (e.g., VMware)

• Experience with backup procedures and basic data recovery support.

• Familiarity with endpoint security, and patching processes.

• Hands-on experience with meeting and conference room technologies.

• Ability to work with vendors and service providers for issue resolution and equipment support.

• Strong team player who works well with others across technical and non-technical teams.

• Good communication and interpersonal skills; able to explain technical issues clearly.

• Able to multi-task, work methodically, and meet deadlines in a fast-paced environment.