IT Support Assistant

Job Description

Key Responsibilities:

·       Tier-1 support & incident handling

·       Client onboarding & access management

·       IT asset & subscription tracking

·       Microsoft 365 & productivity tools

·       Basic automation exposure (Power Automate)

Scope of Duties:

Incident Handling & Coordination

• Conduct initial impact assessment and root cause identification.

• Coordinate with IT Security, Infrastructure, Application teams, and vendors for issue resolution.

• Track escalated cases and provide status updates to stakeholders.

• Support problem management through documentation and knowledge sharing.

Client Onboarding & Access Management

• System and email account setup

• Access provisioning and role assignment

• Physical access (door access systems)

• Ensure onboarding activities align with internal security and governance policies.

IT Asset & Inventory Management

• Maintain IT asset inventory, including devices, peripherals, and security-related assets.

• Track asset lifecycle activities (issuance, transfer, return, disposal).

• Support periodic reconciliation with Finance and HR records.

Software, API & Cloud Subscription Management

• Maintain a register of software licenses, cloud services, and API subscriptions.

• Monitor subscription usage, renewal timelines, and costs.

• Coordinate with IT and Finance teams on subscription tracking and validation.

IT Security & Infrastructure Operational Support

• Provide operational assistance to IT Security and Infrastructure teams.

• Support execution of standard operating procedures and system changes.

Requirements:

·      Diploma/Degree in IT or related field

·      2+ years of experience in IT Operations Support (fresh grads with strong portfolios are welcome)