IT Support / Assistant (North Area)

Key Responsibilities:

1. IT Support & Helpdesk Services

•            Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues. 

•            Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications. 

•            Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals. 

•            Perform software installation, updates, patch management, and system troubleshooting. 

•            Support users remotely and on-site across local and regional offices. 

2. User Account & Access Management

•            Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications. 

•            Manage password resets, account permissions, and user access requests in accordance with company policies. 

•            Assist in onboarding and offboarding activities for employees. 

3. Infrastructure & Systems Administration

•            Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure. 

•            Monitor system performance and review daily logs to ensure system stability and availability. 

•            Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues. 

•            Support the deployment and maintenance of new systems, applications, and technology solutions. 

4. SAP & Business Application Support

•            Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications. 

•            Coordinate with users and vendors to ensure smooth operation of business-critical systems.

5. IT Asset & Inventory Management

•            Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory. 

•            Conduct regular IT inventory assessments and audit reviews. 

•            Track asset allocation, movement, maintenance schedules, and disposal activities. 

6. Vendor & Third-Party Coordination

•            Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment. 

•            Coordinate support activities and follow up on service requests to ensure timely resolution. 

7. Security, Compliance & Governance

•            Assist in implementing and enforcing IT policies, procedures, and security standards. 

•            Support user access control, system security updates, and compliance initiatives. 

•            Ensure adherence to company IT governance and cybersecurity requirements. 

8. Project & Regional Support

•            Assist in the planning, coordination, implementation, and rollout of IT projects at both local and regional levels. 

•            Provide technical support during system upgrades, migrations, and new technology deployments. 

•            Support regional offices remotely for infrastructure, systems, and application-related activities. 

9. CCTV & Facilities Technology Support

•            Assist in the maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure. 

•            Coordinate repairs and maintenance activities with vendors when required. 

10. Administrative & General IT Duties

•            Provide administrative support for the IT department and maintain relevant documentation. 

•            Prepare reports, update technical records, and maintain operational documentation. 

•            Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager.

Requirements:

•            Minimum Diploma in Information Technology, or any other related fields

•            Minimum 1-2 years of relevant working experience in IT support, helpdesk, infrastructure, or system administration.

•            Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications and remote support tools.

•            Good interpersonal and communication skills with the ability to interact effectively with users at all levels.

•            Willing to support Regional IT activities as and when required.

•            Willing to travel between company offices within Singapore and regional offices within the Fuji Oil group when required.  

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

We regret only shortlisted candidates will be notified.

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