IT Support Engineer

Role: IT Support Engineer

Join a global logistic business supporting critical operations across multiple regions and environments.

We are seeking a proactive and detail-oriented IT Support Engineer to join our IT Operations team. In this role, you will act as the Level 2 escalation point for our helpdesk, delivering reliable IT support across global offices and vessel operations while enhancing service quality, reporting, and asset visibility.

Key Responsibilities & Requirements

• Act as the Level 2 escalation point for helpdesk tickets, ensuring timely resolution and clear communication
• Provide Level 1 support (remote and on-site) for end users, including laptops, Microsoft 365, printers, and meeting room AV systems
• Accurately log, track, and close tickets with clear documentation and proper categorisation
• Support remote IT environments, including troubleshooting and coordination with offshore or distributed teams
• Manage daily IT operational requests and support ad hoc activities as required
• Assist with IT infrastructure projects, including coordination, documentation, and testing
• Collaborate with internal teams to meet project timelines and service level agreements
• Maintain an accurate and up-to-date IT asset register across all locations
• Prepare monthly helpdesk performance reports (e.g. resolution rates, backlog, recurring issues)
• Identify trends and recommend improvements to enhance IT service delivery

Requirements:

• Minimum 5 years’ experience in IT support or technical operations
• Strong Level 1 troubleshooting experience across: Windows and macOS environments Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)Printers and AV systems
• Experience with helpdesk/ticketing systems
• Familiarity with IT asset management practices
• Exposure to Azure Active Directory / Azure administration is a plus
• Strong attention to detail in documentation and reporting
• Ability to manage multiple tasks independently
• Excellent communication skills, particularly across different time zones
• Able to work independently

Apply now or share your CV to [email protected] for a confidential chat.

Reg No: R21100713

EA Licence: 11C3017