IT Support Engineer

JOB SUMMARY (GENERAL NATURE / OBJECTIVES OF THE JOB):

The IT Support Engineer provides comprehensive Level 1 to 3 technical support both remotely and on-site. Responsibilities include configuring and maintaining hardware/software, managing IT infrastructure, liaising with vendors, and supporting system deployments for new projects. The role requires strong troubleshooting abilities, experience with enterprise systems, and the capability to work in a bilingual environment, particularly within industries such as construction or engineering.

KEY RESPONSIBILITIES AND ACTIVITIES:

• Provide Level 1 to 3 remote and on-site IT technical support, diagnosing and resolving user issues efficiently.
• Set up, configure, and maintain computers, software, and peripherals for new and existing users.
• Manage and maintain IT systems and infrastructure including firewalls, servers, network devices, NAS, CCTV, AV systems, access control systems, and industry-specific applications.
• Coordinate with vendors for IT equipment and software repair, maintenance, and technical support.
• Maintain and update IT asset inventory to ensure accurate tracking of resources.
• Support deployment of IT systems in new projects and contribute to technical solution assessments aligned with business needs.
• Create and update IT documentation and user guides to enhance support efficiency and knowledge sharing.

PERSONAL COMPETENCIES:

• Excellent problem-solving skills
• Responsible and service-oriented mindset
• Ability to work effectively in a bilingual environment (Mandarin and English)

TECHNICAL COMPETENCIES:

• Troubleshooting across hardware, software, and networks
• Proficient in Windows Server administration (Active Directory, DNS, GPO, DHCP)
• Experience with system deployment and IT infrastructure setup
• Familiarity with Linux OS and virtualization technologies (e.g., VMware)
• Exposure to DevOps tools and practices
• Understanding of IT asset and documentation management
• Ability to assess and contribute to technical solutions for new projects
• Familiarity with IT systems specific to construction/engineering industries

SKILLS & KNOWLEDGE:

• Fluency in Mandarin and English
• Familiarity with IT applications in the construction or engineering industry

MAJOR STUDY/SPECIALIST (EDUCATION):

• Diploma/Degree in Computer Science, Computer Engineering, or a related field.

EXPERIENCE REQUIRED:

• Minimum 3–5 years of experience in IT technical support or system administration.