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IT SUPPORT ENGINEER

salary Salary :

$3,750 - 4,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - IT SUPPORT ENGINEER

Key Responsibilities

Helpdesk & End-User Support

  • Provide first- and second-line support via phone, email, ticketing system, and in person.
  • Troubleshoot hardware, software, OS, and network connectivity issues.
  • Support Windows, macOS, Linux, and Microsoft 365business applications.
  • Escalate complex issues to senior engineers or regional IT teams as needed.

Onboarding & Offboarding

  • Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
  • Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
  • Coordinate door access card activation/deactivation with HR and building management.
  • Conduct IT orientation sessions for all new hires.

Office Infrastructure & AV

  • Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays).
  • Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues.
  • Coordinate with facilities for cabling, electrical, UPS, and server room upkeep.
  • Support hot-desking and hybrid work setups (docking stations, shared peripherals).

Asset & Vendor Management

  • Maintain a complete IT asset register — tracking assignments, warranties, and lifecycle for all HQ devices.
  • Manage software licensing, SaaS access provisioning, and renewals.
  • Liaise with local IT vendors on hardware repairs, maintenance contracts, and procurement quotations.

Security, Compliance & Continuity

  • Enforce endpoint security policies — antivirus, disk encryption, OS patching, and MDM for mobile devices.
  • Support IT audits, access reviews, and compliance documentation.
  • Maintain backup systems and contribute to the Singapore IT Disaster Recovery plan.
  • Document IT runbooks, SOPs, and maintain a local IT knowledge base.

Reporting & Governance

  • Prepare monthly IT reports on ticket volumes, SLA performance, and asset status.
  • Participate in regional IT meetings to align HQ operations with China and India teams.

Required Qualifications

  • Minimum Diploma in Computer Science, IT, or related field, or equivalent work experience.
  • 1-3 years of experience in IT support / helpdesk role.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Familiarity with Active Directory, Microsoft 365, and remote support tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer-service skills.
  • Proficiency in Mandarin is required to liaise directly with our China-based IT team on technical matters.

Preferred Qualifications

  • Industry certifications such as CompTIA A+, Network+, Microsoft (MD-102 / Azure), ITIL, or CCNA.
  • Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
  • Knowledge of cloud platforms(Azure, AWS, Google Workspace).
  • Experience supporting remote/hybrid work environments.

Key Skills& Competencies

  • Patience and a customer-first attitude.
  • Ability to prioritize and manage multiple tasks under pressure.
  • Strong attention to detail and documentation habits.
  • Able to manage priorities independently while collaborating effectively across regional teams.
  • Willingness to learn and adapt to new technologies.

Work Conditions

  • May require occasional on-call support, after-hours work, or travel between office locations.
  • Occasional lifting of IT equipment (up to 15 kg) may be required.
  • Act as a bridge for communication and coordination between the China and India IT teams, facilitating smooth collaboration across regions and time zones.
Original job IT SUPPORT ENGINEER posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

TD CONNEX PTE. LTD.

As a consumer electronics manufacturer, we are on a mission to create value for our customers and to be a respectable enterprise in society. At TD Connex Pte Ltd, we are committed to fostering a workplace that values diversity, equity, and unity. We welcome applicants from all backgrounds to apply...

Read more about the company

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