IT Support Engineer

Our client is an established international shipping and offshore energy services group, managing a modern, technically advanced vessel fleet and providing ship management, crewing and technical services to energy sector customers globally. The business operates from multiple regional offices across Asia, Europe and the Americas.

They're hiring an IT Support Engineer for their Singapore office, reporting into the Head of IT & Cyber Security. This is a hands-on, first-line support role covering end-user devices, servers, networks and security systems, working closely with the broader Infrastructure team.

Key responsibilities:

• Act as first point of contact for IT support requests, both remote and on-site
• Manage user account setup and access permissions
• Review and action quarantined/flagged emails
• Diagnose and resolve hardware, software and system issues
• Configure and roll out new hardware and software
• Keep systems documentation up to date
• Support network and endpoint monitoring
• Track and enforce device patching for compliance
• Contribute to hardware/software procurement decisions
• Help uphold data security and integrity standards across the business
• Support cyber awareness initiatives, including phishing simulation exercises and new security protocol rollouts
• Some travel to overseas offices for on-site support, as needed

What you'll bring:

• 2+ years working with Office 365 and Azure AD in a support capacity
• 2+ years' experience managing devices via Microsoft Intune/Autopilot
• Experience with a helpdesk/ticketing platform (e.g. ConnectWise, SolarWinds, AutoTask, ManageEngine, ZenDesk, or similar)
• Solid working knowledge of Windows environments
• Confidence troubleshooting across the stack — desktops, servers, network and firewall level
• Exposure to a broad range of end-user hardware (desktops, laptops, mobile devices, tablets)
• Track record contributing to IT projects of varying scale and complexity
• Good documentation habits
• Nice to have: general networking knowledge, and/or exposure to compliance frameworks such as ISO 27001, NIST or Cyber Essentials

ST
Reg No. R1768414
BeathChapman Pte Ltd
Licence no. 16S8112