IT Support Engineer (End-user Taiseng)

[Job ID: 1641635]

Roles & Responsibilities

Provide end-user support for hardware and software issues across devices such as desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi-Fi access, and other peripherals.

Key Responsibilities

• Respond to, troubleshoot, and resolve IT-related technical issues reported by internal users.
• Track and manage incidents, ensuring timely and courteous resolution.
• Log, monitor, and close service requests using the Service Desk system.
• Escalate complex technical issues to appropriate teams via the helpdesk platform.
• Perform software installation, updates, and configuration as directed.
• Handle installation, setup, and deployment of new PCs, including support for PC rollout activities.
• Maintain and configure printers, copiers, and telephony systems (PABX/VoIP).
• Update and maintain IT asset records, including PC inventory and loaner equipment.
• Support onboarding by assisting with IT-related training for new hires.
• Collaborate with PC Support Coordinators to prioritize tasks and resolve advanced issues.
• Evaluate and procure IT equipment, including computers, printers, and network devices.
• Ensure compliance with organizational policies, including quality standards, health and safety, code of conduct, legal requirements, environmental guidelines, and 5S practices.

Experience & Skillsets

• Diploma or Bachelor’s Degree in Information Technology or a related field.
• Proficient in Microsoft Windows OS, Microsoft Outlook, and Office applications.
• Experience with Active Directory administration, including user account management and DHCP.
• Hands-on experience with local and network printer configuration and troubleshooting.
• Knowledge of wireless LAN setup and configuration.
• Experience with mobile device setup and support (iOS and Android).
• Basic networking knowledge, including PABX (e.g., Siemens) and VoIP (e.g., Cisco).
• Ability to perform end-to-end setup, deployment, and repair of desktops and laptops.
• Minimum 2 years of experience in LAN and PC support.
• At least 2 years of experience supporting Active Directory in a production environment.
• Experience in a Service Desk environment is an advantage.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with good interpersonal skills.

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EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771