IT Support Engineer (Level 1)

Work Summary

• Salary: $2800 - $3000

• Work location: Kallang, Alexandra, Tuas

• Working hours: 9am to 6pm, Monday to Friday

• Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave

Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.

Key responsibilities

• Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.

• Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).

• Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.

• Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.

• Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.

• Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.

• Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.

• Maintain IT asset tagging, inventory logging, and update records for device handovers.

• Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.

• Hands-on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required.

Additional requirements:

• Able to communicate in English and Chinese (to liaise with Chinese-speaking stakeholders)

• Comfortable working in hybrid and client-facing environments.

• Able to start work immediately or within short notice.

How to Apply

Interested candidates may apply via SEEK or send your resume to:

Email to [email protected]

Only shortlisted candidates will be notified. Please review the requirements carefully before applying to ensure a good fit for the role.

People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225