IT Support Engineer (Manufacturing Permanent)

• Provide full IT helpdesk support to company's end users, including daily on-site assistance and occasional remote support during assigned shifts.

• Monitor the company's ticketing system for SFC, WMS, and manufacturing system issues, and provide support according to established SOPs.

• Retrieve and analyze system transaction data using fundamental SQL queries.

• Monitor network and server health to ensure stable tester and production environments; escalate issues during emergencies with basic TCP/IP knowledge.

• Support and troubleshoot production label printing issues involving Zebra and Sharp printers.

• Conduct internal IT audits and training sessions to ensure factory IT compliance, following defined procedures and policies.

• Coordinate employee onboarding and offboarding processes, including system and access management.

• Handle IT asset procurement documentation, installation, configuration, user support, license renewals, account creation and revocation, buddy checks, and record maintenance.

• Maintain and update the internal Knowledge Base, provide feedback to SA or Development teams on recurring issues, and assist with root cause analysis.

• Respond to system and application incidents, perform troubleshooting, and resolve hardware and software technical issues.

• Follow SOPs to monitor and clear real-time reporting event backlogs.

Requirements

• Diploma or Degree in Computer Science, Engineering, Information Technology, or an equivalent field.

• Minimum of 1  year of IT helpdesk experience with basic SQL knowledge.

• Strong analytical and troubleshooting abilities.

• Ability to work effectively both as a team player and as an independent contributor.

• Basic understanding of networking concepts and Windows (Wintel) system administration.

• Familiarity with manufacturing systems such as MES and WMS is an added advantage.
  
  Additional Info: Working hours : Monday to Friday (3 PM to 11 PM)

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WYYWR7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973