IT Support Officer

You will be assisting the Management Information System department to oversee the overall day-to-day end user support and administration/maintenance of the data center, providing IT network and desktop support. Other portfolios include end user application support, end user requirements gathering and new IT Initiatives.

• Provide day-to-day support and enhancement of the hospital’s information systems, clinical systems and ancillary systems
• Assist on the overall support and implementation of the main hospital information systems
• Work closely with the team to ensure maximum system stability and uptime
• Manage staff onboarding and offboarding from the hospital
• Ensure required accounts are prepared upon onboarding and removed upon offboarding
• Ensure proper account assignment for staff
• Liaise with external parties for required non-hospital accounts
• Work with vendors in project implementation, application testing, application updates in accordance to project methodologies and policies
• Work closely with process owners and users to integrate technical and application components to identify solution to meet business process requirements
• Identify, source and recommend new innovative functionalities and IT solutions that add value to the hospital’s operation needs
• Update IT related asset and track asset movement and expiry

Requirements:

• Minimum Diploma in Information Technology
• Good technical knowledge in computer hardware and software installation, management and support
• Aptitude in problem solving with the ability to think out of the box
• Strong team player with good communication and interpersonal skills
• Good experience and exposure to latest IT gadgets, products and solutions
• Candidate with the following experiences will have added advantage

Local Health-Care IT experience
Supporting SAP (ECC 6.0, MM, ISH and FICO) applications