IT Support Specialist

X Star Technology is a global AI leader in automotive finance technology, headquartered in Singapore. We operate across Asia Pacific, Latin America, and the Middle East, serving a network of 2,000+ dealers, manufacturers, and financial institutions. Our Agentic AI platform powers end-to-end loan origination through machine learning, big data, and intelligent automation. Join us as we scale intelligent mobility financing worldwide.

Key Responsibilities 

• Manage the lifecycle of IT hardware assets: receive, configure, distribute, and reclaim desktops, laptops, peripherals (mice, keyboards, monitors), printers, and other end‑user devices. 

• Maintain an accurate inventory of all IT equipment; coordinate with procurement for replenishment and vendor repair services. 

• Provide technical support to staff for hardware issues (e.g., printer jams, peripheral malfunctions, system boot failures) and software problems (e.g., Office 365, business applications). 

• Configure, troubleshoot, and support network connectivity, including wired/wireless LAN, and remote access via VPN clients (e.g., Cisco AnyConnect, FortiClient, or similar). 

• Assist with user account administration (Active Directory / Azure AD, email accounts) and password resets. 

• Install, update, and patch operating systems and standard software on end‑user devices. 

• Document common issues and solutions in a knowledge base; create user guides for frequent tasks (e.g., VPN connection, printer setup). 

• Collaborate with the IT team on infrastructure projects and system upgrades. 

• Train end‑users on basic IT hygiene and self‑service tools. 
  

Qualifications & Skills 

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 

• 1–3 years of experience in IT support, helpdesk, or desktop support roles. 

• Hands‑on experience with Windows (10/11) and macOS; familiarity with mobile device management (MDM) is a plus. 

• Basic understanding of networking concepts: TCP/IP, DNS, DHCP, subnetting, and VLANs. 

• Proven ability to configure and troubleshoot VPN clients and remote connectivity issues. 

• Experience with printer configuration and maintenance (both local and network printers). 

• Familiarity with Active Directory user/group management and O365 administration. 

• Strong customer service mindset with excellent verbal and written communication skills. 

• Ability to prioritise tasks in a fast‑paced environment and document work clearly.