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IT Supporter

salary Salary :

$3,500 - 5,200 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - IT Supporter

Job Objectives

  • Supporting your colleagues with IT Incidents and Service Requests
  • Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
  • Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
  • Purchase equipment and ensure asset management is done according to our processes
  • Ensure that IAM activities are done with proper attention and care
  • Capture and share knowledge through written Knowledge Articles
  • Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

  • Ensure that users get technical problems resolved as soon as possible
  • Ensure that users are running on a stable and supported PC environment 
  • Ensure that Satair has a stable and updated user platform that fits the overall business requirements
  • Manage client software composition and version through official tools
  • Monitor automatic jobs and resolve or escalate any issues
  • Monitor hardware and interfaces to external parties
  • Manage software and ensure that Satair has paid for all licenses in use
  • Manage printer setup and other peripheral equipment and support it
  • Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
  • Ensure procurement of IT equipment
  • Keep hardware and software register updated
  • Ensure management of PC pool and other lending equipment
  • Actively participate in regional activities identified and described by central IT

Secondary Responsibilities

  • Participate in troubleshooting and solving issues on the central IS/IT solution
  • Assist staff with advice and guidance in the use of the Satair’s systems
  • Prepare and create documentation for Satair systems 
  • Participate in the technical documentation of Satair’s IT set-up and operational procedures
  • Participate and contribute in IT projects 
  • Participate in improving the service to the organization
  • Participate with input to improve the stability of the IT solution

Job Requirements

  • Bachelor's Degree or 1+ years experience within IT Support
  • ITIL Foundation certified 
  • Written skills that demonstrates structure
  • Broad understanding of IT (hardware, software, network, communication)
  • Experience or understanding in network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
  • Experience or understanding in printer troubleshooting and Print Management
  • Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
  • Experience with writing documentation, which will be required when writing Knowledge Articles

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About the Company

SATAIR PTE. LTD.

Satair Group: Excellence Connected With more than USD 1.4 bn in revenue, Satair Group is a 100% wholly-owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aer...

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