IT Support/User Helpdesk Technician

Job Description

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users companywide on IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets/enquiries, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions

Requirements

• Diploma in Computer Science or Information Technology;
• Preferably 2 years of experience in a help desk or IT Support role; and
• Experience with Office 365 and other cloud based applications is a plus
• Proficiency in Technology will be an added advantage