IT System Support Analyst - SRA

Requisition ID: R000071602 Job Location: Singapore - Duo Tower

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About the Role

This position will be working for the Liquids Trading scrum team/s to provide support and develop enhancements in the Energy Trading Risk Management (ETRM) system, Solarc Right Angle (SRA), through configuration, automation, and integration, applying in-depth business domain knowledge in the front, middle and back offices. The position will participate in moving solution development to test to production under software engineering principles and IT standards, work with a global team, catering to a diverse customer base from different continents.

Responsibilities include, but are not limited to, the following:

• Performing troubleshooting, analysis, coordination, and resolution of various types of production issues

• Working closely with Business Partners to gather business requirements, and mapping them to SRA solutions

• Configuring the SRA software to meet business needs or resolve issues

• Develop technical expertise to be able to perform code analysis and low code development, provide support on security, continuous integration, and automation

• Working with developers to design, code and implement custom or complex solutions

• Deploying these solutions to the production environment

• Working with Artificial Intelligence technology in solutioning business problems to supplement / complement existing ones in SRA

Required Qualifications:

Knowledge, Skills, and Experience:

• Bachelor's Degree in Computer Science, Management Information Systems or Business, Finance and Accounting

• Solid years of application operations support and/or project implementation experience in SRA

• Solid years of application operations support and/or project implementation experience with oil as commodity

• Experience in code development and other programming language a plus; Java preferred

• Good foundation in ITSM, and Agile processes & tools; ITIL certified a plus

• Solid analytical and problem-solving skills

• Strong communication skills, both oral and written

• Excellent customer focus and superior results-orientation

• Experience in global team collaboration, in a multi-cultural environment

• Experience in working with and deploying AI solutions a big plus