IT Tech Support Analyst

Technical & Behavioral Competencies

The candidate should demonstrate good technical skills together with excellent communication and interpersonal skills. He/she must have a genuine willingness to work in a role to manage, maintain and deploy various application versions appropriately to the need.

Successful candidate will be required to work regular office hours and work during the weekend to do production deployment support when required. An understanding that occasionally after office hours presence will be required to resolve urgent issues.

The following knowledge and experience are required:

-       Ability to assimilate functional & technical architecture

-       Technical appetence for manipulating files and conducting application configuration operations

-       Technical experience in Linux, Shell scripting, Oracle PL/SQL, Autosys & Java

-       Implements essential CI/CD (Continuous Integration/Continuous Deployment) pipelines

-       Troubleshoots common deployment issues and fix

-       Analytical skills, Trouble shooting and problem solving

-       Stress resistance: responsiveness and capacity to reprioritize your actions

-       Ability to take initiative and make decisions

-       Rigorous and accuracy

-       Ability to collaborate (strong team player)

-       Communication skills and client focus

Specific Qualifications

-       Experience 3/5 years

-       Experience on Linux / Shell script, Oracle PL/SQL, Autosys & Java

-       Experience on Jenkins Scripting preferred

-       Any certification on Linux / Shell script, Oracle PL/SQL & Java