IT Technical Support Engineer

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.