ITSM-Business Analyst

Key Responsibilities

· Gather, analyze, and document business and functional requirements.

· Facilitate workshops and align stakeholders on scope and priorities.

· Translate requirements into user stories, process flows, and solution specifications.

· Support delivery execution across SIT, UAT, deployment, and change management.

· Drive requirement clarity, scope control, and issue resolution.

· Contribute to process improvement and reusable delivery assets.

Requirements

· 1–5+ years of Business Analyst experience.

· Experience in ITSM / Enterprise Service Management projects.

· Familiarity with Incident, Request, Change, and Problem Management processes.

· Strong stakeholder management and communication skills.

· Experience with Agile / SDLC delivery.

Preferred

· ITIL knowledge.

· Experience in banking or large enterprise environments.

· Exposure to SaaS and integration projects.

What Success Looks Like
Proactive ownership, structured thinking, strong stakeholder engagement, and consistent delivery outcomes.