Junior Network Operations Engineer

Company Overview

The company was incorporated in 2013, specializing in ICT managed services, end-user support, and IT infrastructure implementation. It is recognized for professionalism, integrity, teamwork, and care for customers and employees.

Job Summary

We are seeking a motivated Junior Network Monitoring Engineer to join our 24/7 Network Operations Center (NOC) team. You will monitor critical network infrastructure, triage alerts, and ensure maximum uptime while working a rotational 24/7 shift pattern.

Responsibilities

• Monitor real-time network health, bandwidth, and device status using enterprise monitoring dashboards to ensure continuous network performance
• Acknowledge and assess incoming network alerts, create accurate trouble tickets, and document initial issue symptoms for effective incident tracking
• Perform initial troubleshooting of routine connectivity faults and conduct simple device checks following Standard Operating Procedures (SOPs)
• Identify complex infrastructure or security issues and escalate promptly to Tier 2/3 engineering teams to meet service level agreements (SLAs)
• Document shift activities clearly and comprehensively to support smooth operational handovers between shifts

Preferred competencies and qualifications

• Candidate to possess a ITE/Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication)
• 0–2 years of experience. Fresh graduates with a strong passion for networking and systems infrastructure are welcome to apply.
• Familiarity with basic diagnostic tools (Ping, Traceroute, Wireshark) or exposure to network monitoring software like SolarWinds.
• Certifications (Optional but Preferred): CompTIA Network+, Cisco CCST, or progress toward a CCNA.