Junior Support Executive (Times HR System)

Job Title: Junior Support Executive (Times HR System) 
Employment Type: Full-time, Contract (2 years, renewable for 1 year) 
Salary Range: SGD 4550 -5000 per month 
Location: Singapore (On-site as required) 

About the Role 

We are looking for a motivated Junior Support Executive to join our support team for a prestigious educational institution using Times HR Software. This role provides first-level support and administrative assistance, allowing senior engineers to focus on complex technical work. Fresh graduates are encouraged to apply. 

Key Responsibilities 

• Level 1 Support: Handle initial user inquiries via telephone and email, providing basic guidance and troubleshooting. Log all interactions in the support ticketing system and follow up on resolutions. 

• Administrative Support: Assist in creating and maintaining support documentation, FAQs, and knowledge base articles. Track and manage support tickets. 

• Routine System Maintenance: Assist with system updates, user account management (e.g., password resets, user creation), and routine system health checks. 

• General Support: Monitor support mailbox, direct queries to appropriate team members, and assist with training coordination. 
  

Job Requirements 

• Experience: 0–2 years of experience in a software support or administrative role. Fresh graduates are encouraged to apply. 

• Qualifications: Diploma or Degree in Information Technology, Business, or a related field. 

  Skills: 

• Good PC skills, knowledge of Windows OS and MS Office Suite (especially Excel and Word). 

• Exposure to payroll/HR applications or CRM/support ticketing systems is an advantage. 

• Excellent communication and interpersonal skills. 

• Patient, friendly, and helpful personality. 

• Positive attitude, eager to learn, with strong attention to detail and organizational skills. 
  

What We Offer 

• Competitive salary commensurate with experience. 

• Opportunity to work on a high-profile government-sector project. 

• A supportive and collaborative team environment. 

• Training and mentorship to develop your skills. 

• Potential for contract renewal beyond the initial 2-year term.