L1 Application Support Engineer

Location: Pasir Panjang
Job Type: Contract (Renewable basis)

Key Responsibilities

• Provide first-level application support across multiple enterprise platforms.
• Monitor shared support mailboxes and respond promptly to user requests.
• Log, track, and manage incidents and service requests using ITSM ticketing tools while ensuring SLA compliance.
• Perform initial troubleshooting and triage of issues based on priority, impact, and platform.
• Escalate complex technical issues to the L2/Application Management Support (AMS) team and coordinate resolution through to closure.
• Communicate effectively with end users by providing timely updates, expected resolution timelines, and appropriate workarounds.
• Maintain support documentation, operational runbooks, and knowledge base articles.
• Support recurring governance, compliance, and operational activities across supported platforms.

Requirements

• Nitec, Diploma or Degree preferably in Engineering or Information Technology.
• Min. 1 year of experience in IT Helpdesk, Application Support, Service Desk, or L1/L2 Operations Support roles.
• Hands-on experience supporting one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, Slack
• Familiarity with ITSM processes and ticketing tools such as ServiceNow, Jira, or equivalent.
• Strong analytical and troubleshooting skills with the ability to identify and prioritise issues effectively.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
• A collaborative team player who is organised, detail-oriented, and committed to delivering high-quality support.

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Elaine Wong (Zoe) l Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781