L1 Desktop Engineer

Salary :

$2,800 - 3,500 monthly

Company : ITCAN PTE. LIMITED

Job Type : Full Time

30 Cecil Street Prudential Tower 049712

Number of Applicants

000+

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Job Description - L1 Desktop Engineer

Perform End User Support – Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade project.
Ensure deliverables meet service level requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
Submit progress reports

Original job L1 Desktop Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

ITCAN PTE. LIMITED

ITCAN PTE LTD , headquartered in Singapore, offers a full spectrum of integrated IT S/W Solutions & Services. Empowered to deliver enterprise client Server or web based solutions across the entire value chain, spanning on - site consulting services to turn key S/ W projects Regional Offices :...

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