L2 Application Support Engineer

Key Experiences and Qualifications We Seek Educational Background: ● Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: ● 3–5+ years of relevant experience in application support, systems support, or operations roles. ● Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: ● Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments ● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). ● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. ● Basic knowledge on REST APIs, system integrations and authentication design ● Understanding of incident, problem, and change management processes. Problem-Solving Skills: ● Strong analytical and troubleshooting skills. ● Ability to break down complex incidents into clear, actionable steps. ● Calm and methodical approach when handling production issues under pressure. Operational Practices: ● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). ● Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): ● Experience supporting cloud-native or microservices-based systems. ● Basic scripting skills (e.g. Bash, Python) for automation. ● Experience working in government, regulated, or large-scale enterprise environments. ● Knowledge of disaster recovery and business continuity planning.