L2 IT Support Engineer (Ref 25090)

Responsibilities

• Handle incoming support cases and track using incident tracking software

• Follow up on support tickets proactively till closure within the defined SLA

• Provide level 2 application support to service desk using email and phone

• Create test cases for bug fixes and/or system enhancements

• Liaise with developers and end users during the testing process to ensure all test cases passed

• Perform any other administration and operational work as required by supervisor

Requirements

• Diploma or Degree holder of an IT related course

• At least 1 year experience as a software tester or as applications technical support staff.

• Good computer skills, including use of Microsoft Office and Microsoft Excel

• Good command of written and spoken English

• Self-driven and demonstrate willingness to learn

• Have a passion for troubleshooting to provide solution to the users

• Possesses MS Dynamics CRM knowledge is an added advantage

Licence No: 12C6060